Number One Most Important Thing
Listen to the data
Data and customer feedback trump ego and opinion. Be open to new ideas, acknowledge limitations and let the results speak for themselves. When you make a mistake – everyone does – be humble: accept responsibility, ask for help and get to work to fix the problem as soon as possible.
Tap-dance to work
Warren Buffett talks about how he "tap dances to work" each day because he loves his work and the team around him. Strive to make work as enjoyable as possible. This might mean making tough decisions about working with partners, customers, or suppliers who drain our energy. Use common sense over rules when it comes to day-to-day conduct and interactions with others.
Be persistent, not complacent
Stay hungry. It isn't enough to have an idea – it’s persistence that determines success. Results come from pursuing long-term goals with passion. We are working in a very competitive business. Great results come when we all embrace an entrepreneurial mindset of being self-motivated, self-aware, self-disciplined, and self-improving.
Make small bets, then iterate
Embrace the philosophy of "little bets" in all aspects of the organization. When an idea fails, allow it to fail quickly, so we can learn from it and then iterate. When an idea succeeds, scale it by automating or outsourcing, and then sharing the knowledge across the company. A small number of people can achieve far more than any large organization when working with this mindset.
We aren't huge fans of policies but over time we have realized this is quite a unique way of operating and often a bit alarming to some employees so in case you are unsure, here are our non-policy policies...
There are a few things that are absolutely not OK:
1. Harassment of any kind
3. Acting unethically
4. Illegal behavior
We really hope those all go without saying – but just in case – we said them anyways.
Work Hours & Location
We don't value the number of hours you work, we value your outcomes. There are no official office hours. Rules around work hours feel disrespectful to us - like we don't trust our team members to get the job done. We ask for respect in return in that when something needs to get done, long hours are worked to ensure it gets finished on time. The theme here is simply respect and common sense.
Vacation Policy and Requesting Time Off
At Janalta we focus on what employees get done, not on how many days are worked. Just like we don't have a 9am-5pm work policy, we don't have a vacation policy. To be completely clear - there is absolutely no policy or tracking of vacation. Similar to Netflix's thoughts..."there is not a clothing policy at work, but no one comes to the office naked.”
Don't come to work naked. If you have a meeting with an external customer or partner, dress in business attire. Simple as that!
Like with all of our policies we chose a health benefits plan that is as flexible as possible and allows everyone the ability to use it where and when needed.
We subsidize this too because parking downtown is just crazy!
For those budding entrepreneurs, our Intrapreneur Program may be just the right fit.
We know first hand that the first time you bet on yourself and take the leap into entrepreneurship is the scariest. It gets a little easier each time but it never gets easy. It got us wondering, if people had a safe place (or “safer”) to start a business with guidance and help, how many more people would start amazing businesses? How many of our team members have great ideas tossing around in their brains that they haven’t been able to take the first step on? So the Intrapreneur Program was born…
A few things we aren't trying to do:
- Turn all of our employees into entrepreneurs
- Make people feel they have to participate in this program to “make it” at Janalta/AltaML
- Create a whole bunch of useless extra work for a lot of people
- Give everyone participation awards by moving forward with any idea presented so everyone feels good about themselves
This program excites us because we hope it allows great ideas to take advantage of the resources we have internally. We also hope it means Janalta/AltaML continues to attract the best talent and motivates every team member to continue to grow.
Mistakes & Debate - The people are what make a great workplace. We look for people who want to question how things are done and who want to be innovative with new ideas. We want risk-takers. We want people who keep their head up enough to recognize when something just needs to get done and does it. But sometimes all this innovation, ideas and risks lead to a mistake.
So you might wonder... what if I screw up? Nobody has ever been fired here for making a mistake. Providing the freedom to fail is important - we couldn’t expect so much of individuals if we also penalized people for errors. We genuinely look at these mistakes as opportunities to learn. Screwing up is a great way to find out that your assumptions were wrong. As long as you adjust your plan accordingly and move forward with a better plan, you’re doing it right. Look for ways to make small bets. Never be afraid to run an experiment or to collect more data. Ask yourself “what would I expect to see if I’m right?” Ask yourself “what would I expect to see if I’m wrong?” Then ask yourself “what do I see?” If something totally unexpected happens, try to figure out why.
There are however bad ways to fail. Repeating the same mistake over and over is one. Not listening to customers or peers before or after a failure is another. Never ignore the data; particularly when it says you’re wrong.
Expect others to question your assumptions, that is why they are part of the team. This doesn't mean you aren't doing a great job, it just means everyone comes with a different background and different experiences – no two people would tackle a problem the same way. By seeking out those questions from your peers, each solution and plan gets more refined and we can get to the best plan much quicker. As long as we are respectful of the way we communicate, we will all improve by having real and substantive debate.
We are a team, not a family. You are stuck with your family no matter how many strange things they do. Being with family means putting on a smile with the uncle that thinks he is just so cool. Being part of a team means collaboration, pulling your own weight, encouragement of your other team members, pushing ourselves and each other and most importantly not being a jerk. Everyone has had to do a group project in school, there is always someone or multiple people who don't pull their weight or provide any value to the project. In those cases, you generally just have to suck it up and put in some extra work yourself - not here. Succeeding on a team at Janalta/AltaML means sustained "A" performance. That means being the most effective you can be. Ineffective people can work really hard and always maintain a "B" performance - that won't work here.
Open communication is key. It is important that managers communicate frequently with their team members so they know where they stand and there are no surprises. We like to use the "keeper test" to judge how a member of the team is doing. What this means is a manager should ask themselves, if you found out this person was leaving for another job, would you fight to keep them? If the answer is no then a discussion needs to be had immediately. An opportunity to turn things around will certainly be given to anyone found in this position but you can't create a culture of an amazing team pursing ambitious goals with "B" level team members.
We suck compared to how great we want to become. There are a lot of big goals and big ideas driving this business. Things are changing quickly and often. We are growing at a crazy rate. That is going to mean we don't have everything figured out. That means we can guarantee you there will be some missteps along the way. We can also guarantee there is huge opportunity for growth, learning, and excitement. Bear with us through the missteps but hang on for the ride!
Lunch & Learns
Lunch & Learn sessions happen once a month. It’s an opportunity for people to share their knowledge and expertise with the rest of the company.
Friday Socials & Presentations
Every Friday we break early and meet in the lunch area for an informal social. Feel free to have a drink (beer/cider/water/coffee/pop/etc.) At the beginning of the Friday break, someone gives a short presentation about themselves. This lets everyone in the office get to know that person a bit better and we typically learn a lot about the different parts of the world that everyone is from. Nerf wars also happen during Friday socials; feel free to bring a gun and participate. No gun, no problem! Usually there are spare guns lying around.
The Lion & the Monkey
Killed It the Lion is given to the person who has done a great job, finished something special or in general has "killed it" in the past week. It is the responsibility of the current holder of Killed It the Lion to nominate the next person.
Whoops the Monkey is voluntarily taken by someone who has messed up during the week. No one is perfect and so it is no surprise that at some point you will mess up. The idea behind this is that you confess to the mistake and share what you have learned from it.
Here is a LinkedIn article written by a team member about this ritual.